Ding reaches extraordinary milestone of completing 300 million top-ups

Dublin, 3rd September, 2018 – Ding is delighted to announce that today the company passed the incredible milestone of completing its 300 millionth top-up. Ding, which was created in 2006, was set up to enable the global diaspora to send top-up securely and instantly to the mobile phones of loved ones back home. Today, the company made its 300 millionth connection.

Commenting on the extraordinary milestone, Mark Roden, founder and CEO at Ding said: “We set out with the desire to change billions of lives by accelerating mobile access, and we are proud to say we are doing this every day via the Ding platform.”

He added: “Ding has built a digital highway connecting family overseas with family back home and as we hit the extraordinary milestone of 300 million top-ups we feel we are just getting started and are particularly excited about the future.”

The business is in an unprecedented growth phase as the number of prepaid phones in the world swells to four billion, or 76% of mobile phones, and with one quarter out of credit at any one time – the appetite for top-up has never been greater. Ding now has more than 200+ employees and operates across nine offices around the world.

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About Ding

Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, Ding has been keeping people connected since 2006, when it launched this first-of-a-kind service. Today, Ding’s users have successfully sent over 300 million top-ups globally, via the app, online at Ding.com, and in-store at over 600,000+ retail outlets worldwide.

The number of prepaid mobile phones is growing and now accounts for 76% of the world’s five billion phones, with one quarter offline and in need of top-up at any one time – highlighting the need for Ding’s frictionless and instant mobile top-up. In fact, Ding delivers a top-up every second, via 500+ operators, across 140+ countries – helping families and friends around the world to stay connected.

Ding is headquartered in Dublin, Ireland, and has regional offices in Barcelona, Bucharest, Dhaka, Dubai, New Jersey, Miami, Paris, and San Salvador. Ding’s culturally diverse team of more than 200 people reflects our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

 

 

 

 

 

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In an industry first Ding releases API and opens up mobile top-up market

11th July, 2018 – As the number of prepaid phones in the world grows to four billion, or 76% of mobile phones, and with one quarter out of credit at any one time – the appetite for top-up has never been greater. In response to this, Ding, the largest international mobile top-up platform, announced today that it is releasing its DingConnect API publicly around the world – meaning anyone can now integrate directly with Ding’s cutting-edge technology and sell or offer mobile top-up as a compliment to their existing website or app.

The JSON API makes it possible for a business to layer the top-up function into their existing applications without having to have the expertise to build it from scratch, and they immediately get connected to the Ding network of 500+ mobile operators, in over 140 countries around the world.  

Commenting on the innovation, David McGuinness, Head of B2B products at Ding said: “DingConnect opens up the world of selling top-up to a whole new audience – for instance a retailer could offer top-up as a loyalty bonus for its customers; a gaming company can offer top-up as a reward for gamers; a food delivery company could offer top-up as a customer service gift when things go wrong etc. It has become just another form of value.”

Among other things it means, Ding’s partners get to benefit from its revolutionary technological infrastructure, including sophisticated fraud management tools. The company’s interactive API documentation built on swagger, provides peace of mind with sandbox capability, meaning users can quickly interact with the API and experiment with real data without risking harm to their own system.

It is a frictionless, more streamlined process to offer top-up for any phone for almost any amount. The move further helps to change lives by accelerating mobile access for the world’s billions of prepaid mobile phones.

Furthermore, McGuinness noted: “The release of our DingConnect API is just another example of how we are giving our users what they want. We are empowering our partners and making it a fully self-serve process without any manual Ding involvement – with the benefit that there’s a team of technical consultants on standby if help is needed.”

He added: “There is no complicated sign-up process or drawn out onboarding – selling top-up is now at our partners fingertips and can be done in an instant. The upside for our partners is they get to share in, and benefit from, our more than ten years of experience and market leading technology directly.”

Technological innovation is key to Ding’s business and the company has invested $50 million to date in developing its revolutionary technological infrastructure in-house. Ding’s technology team has successfully developed game changing products such as real-time machine learning for users.

Ding’s platform offers its users innovation at their fingertips. In fact, Ding’s partners are already using the platform for innovative top-up solutions, such as an anti-forestation group in Brazil which uses Ding to top-up remote solar powered mobile devices that monitor for the sounds of chainsaws in restricted areas; or to ensure aid workers in disaster areas are always connected.To sign up to the API, those interested can simply click on www.dingconnect.com.

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For further information please contact: Colette Campbell: colette.campbell@ding.com

Ding unveils future-proofed app as top-up demand soars

Ding, the largest international mobile top-up platform in the world, announced today that it has released its new app, and unveiled a brand refresh – as demand for top-up from the world’s four billion prepaid phones soars. The new app, which was built using the latest technologies, aims to accelerate mobile access and deliver the joy of connection, while providing a world class experience for users.

Ding undertook extensive user research in order to ensure the delivery of an intuitive app, which meets the high expectations of its diverse userbase. The insights were used to create an app, which empowers users to stay connected, via a fast, and more frictionless top-up process, while providing a more streamlined and personalised experience for customers.

Commenting on the app release, David Shackleton, CEO at Ding said: “Our company is about changing the lives of billions by accelerating mobile access, I’m delighted to say that our new app takes a significant step towards doing just that. It uses the latest iOS and Android technologies – and connects millions of loved ones around the world faster so they can have those sometimes life changing conversations.”

He added: “As demand for our product continues to grow, innovative technology such as that behind our new app is enabling us to meet our customer needs. This is just the beginning, we will keep innovating with our app in order to truly offer a world class top-up experience.”

And now for the technology

The iOS app was developed using the latest Swift programming language, and the Android app, in the next generation Kotlin language, which yields significant performance gains. These technologies provide a faster experience and allows the user to send, or resend, top-up in just a few clicks – accelerating the connection of loved ones. It also lays the foundations for Ding to deliver exciting new features and products to users, creating entirely new services for them as the Ding platform evolves.

Internally the new app utilises a clean code architecture using the best design principles, supported by hundreds of automated tests – this allows Ding to deliver a reliable, crash-free user experience with a small download size. The app also uses a new high performance, low bandwidth mobile API designed to deliver the best possible performance even in low bandwidth networks.

Ding currently connects to over 500 operators across more than 140 countries, accelerating mobile top-up at the touch of a button.

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Ding offers millions of Cuban diaspora the ability to buy Cubacel SIM & handsets online for family back home

19th June, 2018 – Ding, the largest international top-up platform for mobile phones, is pleased to announce that it has entered into an agreement with Empresa de Telecomunicaciones de Cuba (ETECSA) to enable customers all over the world to go online and purchase mobile Cubacel SIMs and handsets, which can be picked up locally by Cubans and tourist, in Cuba.

Some 2.3 million Cubans work away from their home country or 20% of the population. Working mainly in the United States, Canada, Italy, and Spain – these diáspora can now go online and buy not only phone top-up but also Cubacel SIMS and handsets for family and friends back home in Cuba. The receiver then simply goes into their local ETECSA commercial office and picks up the SIM and handset locally.

Commenting on the new offering, David Shackleton, CEO at Ding said: “Ding is very fortunate to have a long-standing relationship with ETECSA, which allows us to serve our Cuban users working abroad. We can now offer them a one stop shop – they can go online and not just buy top-up for loved ones, but also purchase SIMs and handsets to support them even more.”

He added: “Our users take great joy in supporting their families while far from home, this is just one more way they can do this. As we move towards the release of mobile data later this year in Cuba, the ability to provide loved ones with SIMs and handsets will become even more valuable as access to data has become a cornerstone of lives all over the world.”

The offer is available through recargasaCuba’s website – which is a site that was acquired by Ding in 2014 – and offers a user-friendly interface and the most competitive pricing online. Ding is the only direct Cubacel international distributor which offers all of the Cuban telecom products online – which includes Cubacel Top-up, Nauta top-up, ETECSA postpaid landlines top-up, ETECSA prepaid landline top-up; and now Cubacel SIM activation and mobile phones.

Users simply go to https://www.recargasacuba.com/linea-cubacel-sim-y-telefono to purchase the gift for loved ones.

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For further information please contact: Colette Campbell: Email: colette.campbell@ding.com

Notes to editors: About Ding

Ding is the number one international top-up platform for mobile phone users. The company delivers a top-up every second, or 200,000+ transactions every day, helping families and friends around the world to stay connected. Today, Ding connects users through 400+ operators in more than 130 countries.

Top-ups can be sent with our app, online at Ding.com and in-store at over 600,000 retail outlets worldwide. Ding has been keeping people connected since 2006, when we launched the first-ever service of its kind to help people send top-ups to their loved ones back home.

Ding is headquartered in Dublin, Ireland, and has regional offices in Barcelona, Bucharest, Dhaka, Dubai, New Jersey, Miami, Paris and San Salvador. Our culturally diverse team of more than 200 people reflects our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

Ding expands global footprint to meet top-up demand with New Jersey office

Ding, the largest international top-up platform for mobile phones, is pleased to announce that it has expanded its global footprint with the opening of its new US office in New Jersey. The move is the latest step in the next phase of growth for Ding, as the company expands to meet the growing demand for its service around the world.

As the share of pre-paid mobile phones continues to grow – with some operators reporting that almost 80% of global mobile phone users do so on a pre-paid basis or 90% of emerging market mobile phones – Ding’s business is going from strength to strength as demand soars for its top-up product from foreign workers abroad.

Through its extensive retail network, and relationships with the key operators, Ding’s US business will make it possible for the diaspora in the US to send top-up to family and friends in Cuba, Mexico, Haiti, Jamaica and the Dominican Republic, amongst others, in seconds.

Commenting on the expansion, David Shackleton, CEO at Ding said: “Our business has moved into the next phase of growth as demand for our product skyrockets. Our new US office is going to help us to meet that demand on the ground, and help us to continue to serve our users among the Latin American, Caribbean, African & Asian expat communities in the US.”

He added: “This is all part of our ambitious 2020 Strategy – and will help us to continuously enhance the experience of our users, and serve our customers where we are needed most. Our new location in Bell Labs, which was the frontrunner in trying to achieve global connection, feels like a great fit for us.”

Ding’s new home in the US – Bell Works, as it is known today – is the reimagining of the historic former Bell Labs building where the joy of connection first became a reality. Bell Labs researchers completed the first transatlantic telephone cable connecting the US to Europe back in 1956, and also created the technology to make optical fiber practical, which in 1988 led to the laying of fiber optic cable across the Atlantic – making global connectivity a reality. Something which Ding is also making possible today through its platform.

Irish company Ding, boasts revenues of $500m in 2017 and is on track for significant growth in 2018 and beyond, with plans to scale up the business and make 50 hires in 2018.

Notes to editors:

About Ding Ding is the number one international top-up provider for mobile phone users. The company delivers a top-up every second, or 200,000+ transactions every day, helping families and friends around the world to stay connected. Today Ding connects users through 400+ operators in more than 130 countries.

Top-ups can be sent with our app, online at www.Ding.com and in-store at over 600,000 retail outlets worldwide. Ding has been keeping people connected since 2006, when we launched the first-ever service of its kind to help people send top-ups to their loved ones back home.

Ding is headquartered in Dublin, Ireland, and has regional offices in New Jersey, Miami, Barcelona, Bucharest, Dhaka, Dubai, Paris and San Salvador. Our culturally diverse team of more than 200 people reflects our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

Ding hires Liam Keenan and Justin Van Dyke as part of ambitious growth strategy

Ding, the largest international top-up provider for mobile phones, is pleased to announce it has hired Liam Keenan as Head of Online, and Justin Van Dyke, as Head of Experience. These are the latest in a string of high calibre hires for Ding as part of a significant growth and investment programme, which the company has earmarked for 2018.


As part of the programme, Ding is aiming to add up to another 50 people to its already sizable team of engineers, product specialist, R&D and digital marketing people worldwide.


Keenan brings with him 10 years of experience in developing online businesses, with a goal of helping Ding to build the world’s best top-up experience. Prior to joining Ding, Liam worked in a variety of sales, strategy and operations roles at Google in EMEA and APAC and more recently worked as General Manager at Deliveroo, scaling out their operations in the UK & leading their Irish business.


Van Dyke, joins from Ancestry.com where he was a design lead, and at Ding will be responsible for managing the user experience and the brand team. As head of Experience, he will be charged with leading Ding’s ambition goal of putting the user firmly at the center of everything the company does, which is part of Ding’s 2020 business strategy.


Commenting on the appointments, David Shackleton, Chief Executive Officer at Ding said: “Talented people are at the core of the success of our business, enabling us to offer our user a best in class service, at what is a new phase of growth for our company – connecting over four billion phones.”


He added: “We are delighted to be in the position to invest in people like Liam and Justin, to help us to continuously enhance the user experience, while developing world leading technology, and building our revolutionary infrastructure in-house.”


Both individuals, will be based in Ding’s Dublin headquarters, where they will work closely with designers, product developers and the marketing team to help propel the business forward, while bringing first class user experiences into the hands of millions of Ding users worldwide.
Liam is an Alumnus of Trinity College, where he holds a BA and MA in Management
Science and Information Systems Studies, IT.


Justin has a Bachelors in Science in Computer Graphics/Interactive Media from the
University of Dubuque, Iowa, United States. He is a member of Dublin UX and
Interaction Design Association (IxDA).


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For further information please contact: Colette Campbell – Tel: +353 (0)1 630 6300,
mob: +353 86 222 4391 Email: colette.campbell@ding.com


Notes to editors:


About Ding


Ding is the number one international top-up provider for mobile phone users. The
company delivers a top-up every second, or 200,000+ transactions every day,
helping families and friends around the world to stay connected. Today Ding
connects over four billion phones through 400+ operators in more than 130
countries.


Top-ups can be sent with our app, online at Ding.com and in-store at over 600,000
retail outlets worldwide. Ding has been keeping people connected since 2006, when
we launched the first-ever service of its kind to help people send top-ups to their
loved ones back home.


Ding is headquartered in Dublin, Ireland, and has regional offices in Barcelona,
Bucharest, Dhaka, Dubai, Miami, Paris and San Salvador. Our culturally diverse
team of more than 200 people reflects our commitment to delivering cutting-edge,
potentially life-changing technology to developed and emerging markets alike.

Ding appoints Jonathan Rockett as Chief Financial Officer

Dublin, Ireland – 22nd January 2018 – Ding, the world’s most popular top-up platform, is delighted to announce the appointment of Jonathan Rockett as Chief Financial Officer.

Rockett has lead various finance areas at Ding over nearly 5 years and during this time has made a significant contribution to the business. Prior to joining Ding, Jonathan has held senior positions in both Paddy Power and PwC. Jonathan is also an acclaimed scholar, having studied in Trinity College Dublin, University College Dublin and Stanford University.

As Chief Financial Officer, Rockett will lead Ding’s global finance team as the company seeks to reach ambitious goals as part of the company’s 2020 strategy, pioneered by Chief Executive Officer, David Shackleton.

Commenting on the appointment, Shackleton said, ‘Since joining Ding in 2013, Jonathan has demonstrated strong leadership and business acumen which has been a key part of our success to date. I am excited to work with him as we look towards driving the company towards a new phase in the growth of Ding.’

 

Ding wins Eir Spider Elevation Award

Dublin, Ireland – 4th December 2017 – Leading Irish technology company Ding has won the Eir Spider Elevation Award for 2017.

The awards ceremony, which took place in Dublin’s Mansion House last night, are in their 22nd year of operation and celebrate the best of Irish Technology.

Ding is the world’s most popular top-up platform. The service, accessible via Ding.com, the Ding app or from over 600,000 retail stores, enables people to send credit to prepaid phones in over 130 countries worldwide.

The first company to offer international top-up globally the company has focused on innovation, building its revolutionary infrastructure in-house. The team has successfully delivered game changing products such as real-time machine learning for user and fraud management.

Ding is also an early adopter of the Kanban methodology to help better execute on a number of exciting projects in machine learning, high performance web experiences and our new world class mobile apps.

With continued growth, the company is continuing to invest in the world leading technology. As a result, Ding is now hiring for a number of technology positions in it’s Dublin headquarters and in regional offices around the world.

Commenting on the award, Chief Executive Officer at Ding, David Shackleton said, ‘It’s fantastic to get this acknowledgement – we’re hugely proud of our growth which is completely driven by our engineers, product, R&D and digital marketing folks who are all based in Dublin but delivering to our users in over 130 countries.  We hope the award will help people reach out to us if they want to help build from our early consumer success which proves we could well be Ireland’s next big success story.’

New survey finds 45% of Ghanaians living abroad say their spouse is the first they call with good news (infographic)

Dublin, Ireland – 3rd of July 2017 – A new survey has found that 45% of Ghanaians living abroad are most likely to call their spouse with good news.
Ding, the world’s largest international mobile top-up provider, conducted the survey in July 2017. The respondents, were members of the Ghanaian diaspora community, who use Ding to send top-up to their friends and family back home in Ghana.
Ding helps thousands of Ghanaians to send prepaid mobile top-up to MTN, Airtel, Tigo and Vodafone Ghana numbers every day.
The results of the survey indicated that 39% of people use calls as the primary way they keep in touch, while 36% use text and 12% use WhatsApp. 57% of respondents said that the phone is primary way they access the internet.

Speaking about the findings, Brand & Communications Manager for Ding, Leslie Prendergast, had the following comment, ‘At Ding, we recognize the significant impact a topped-up phone can have on the user. We wanted to survey Ghanaian senders to understand how they use their mobile phones. We were interested to see that of those surveyed nearly 54% of people said they couldn’t live without their phones. Phones are empowering users worldwide and we are proud of the role we play in keeping them connected.' 


*Note: The results of the survey are based on responses from 114 of Ding’s customers who regularly send prepaid mobile credit to Ghana. The survey was conducted in July 2017.

03-07-17 Ghana Infographic.png

Ding partners with operators in Kyrgyzstan to enable diaspora to support their loved ones from abroad

Dublin, Ireland – 27th June 2017 – Ding has partnered with operators in Kyrgyzstan to make international top-up available to the Kyrgyz diaspora. 

Already connected to over 400 mobile operators worldwide, the partnership will make it possible for people to send airtime to Beeline, Fonex, Megacom and O! Kyrgyzstan customers in seconds from anywhere in the world.

Recent figures estimate that 17% of the Kyrgyz population live abroad, with many supporting their relatives with remittances.  

Commenting on the relationship, Adam Ferguson, Head of Online Marketing at Ding said, ‘The addition of Kyrgyz operators will empower the global diaspora to support their loved ones at home in a simple and secure new way. We are delighted to partner with Beeline, Fonex, Megacom and O! Kyrgyzstan to make this service available worldwide. As the largest mobile top-up network, we are continuing to expand our reach globally and helping millions of people to overcome the barriers of staying connected while living abroad.’